We are committed to best customer service and take responsibility for smooth service
At the heart of Taskmill’s relationships with customers are partnerships, high-quality customer service and keeping promises. We believe in long-term cooperation, guided by the principle of mutual success. Each customer is assigned a client lead who is responsible for ensuring our services run smoothly.
We are not just external experts — we work alongside our customers, showing genuine commitment and understanding their business goals and everyday realities.
Always the most suitable person or team with a quality guarantee
We will only offer you the expert or team that best meets your needs. If we cannot find a suitable expert among our own employees, we will search for the right person within our network of qualified professionals. The Taskmill network consists of seasoned professionals who we know personally. Many of them have worked with our clients for years. We are always 100% responsible for the work and the success of the assignment, whether it’s one of our own employees or a freelancer.
The recipe for sustainable cooperation
1. We listen and understand
Every customer relationship begins with thorough familiarization. We want to understand our customers’ businesses, operating environments and goals. This enables us to carry out genuinely relevant and effective work. Our customer relationships are managed by individuals with a strong understanding of their industries and businesses. Each of our experts familiarizes themselves with the assignment before starting work. We also set measurable goals for each assignment in collaboration with the customer.
Our customer satisfaction is 9.5/10 on a scale of 0–10.
2. We build cooperation, not dependencies
We provide our customers with the expertise, support and structures they need to strengthen their capabilities. We support them for as long as they need us, and as a result, they are able to continue independently — this is our measure of success.
Our cooperation is based on continuous dialogue, honest feedback and ensuring the customer always understands what we are doing and why. Trust is built in everyday life, not on paper. Trust is also earned when things do not go as planned. In these rare cases, we take responsibility without exception.
3. We build customer relationships systematically
At Taskmill, our customer relationship management is based on continuous interaction and value recognition. We actively monitor customer satisfaction, identify new needs and proactively offer support where required. Our internal customer teams meet regularly to share information, provide support and generate ideas, enabling us to be the best possible partner.
To us, no assignment is just a single project — it is an evolving partnership.