In 2023, the Säästöpankki Group launched the most extensive business development initiative in its 200-year history. The goal was to respond more quickly to customers’ evolving needs while seamlessly combining personal and digital service experiences. This was not only a major overhaul of the technology environment but also a broad business transformation that impacted both customer and employee experiences.
Taskmill Playing as a Key Player Critical Areas
Taskmill is a modern and trusted partner in the financial sector, with solid experience in demanding core system renewals and a deep understanding of the unique characteristics of banking operations. In Säästöpankki’s multi-vendor program, there was a need for skilled professionals in key roles, representing the bank’s strategic objectives and driving different workstreams forward with determination.
“Taskmill’s experts have been central to this transformation, representing both IT and business perspectives while keeping strategic goals in focus. In addition, Taskmill has led quality assurance and ensured smooth operations within the program office. They were also able to quickly assemble a skilled QA team to handle critical testing peaks exactly when it was needed most,” says Markus Tuomi, Program Director at Säästöpankki.
Customer Satisfaction as a Guiding Principle
Taskmill’s work is driven by an uncompromising customer-first approach. In every engagement, the goal is to exceed expectations, even when the situation is very challenging.
“For us, it’s essential that the client can trust everything will be handled with top-notch professionalism and in their best interest. In the latest customer satisfaction survey for Säästöpankki, the score was 9.7/10. I’m extremely proud of how our experts have delivered on this promise. Our principles include taking full responsibility for our team and responding quickly to changing needs,” says Elina Kervinen, CEO of Taskmill.
Supporting Change Through Training
Taskmill doesn’t just help clients execute projects, it also strengthens their capabilities during times of change. For Säästöpankki’s staff, Taskmill has organized training sessions and workshops to develop, among other things, high-quality requirements engineering skills.
“We always tailor our training to the client’s needs. When a major program kicks off, requirements definition is often one of the most critical areas. In the workshops we ran for Säästöpankki, we produced concrete, high-quality specifications ready for the implementation teams,” explains Rasmus Ståhle, Organizational Coach at Taskmill.
Looking Ahead: Continuing the Partnership
The first production release of the program is already live, and further updates will be rolled out in phases. Taskmill’s experts have demonstrated flexibility and commitment by complementing Säästöpankki’s internal program organization in various roles, even taking on new responsibilities as situations evolved.
“In a program of this scale, it’s exceptional to stay very well on track with our goals. New functionalities that genuinely benefit customers are already in production. Taskmill’s experts have integrated seamlessly into our team and responded quickly to changing needs. The collaboration has been smooth, providing an excellent foundation for the next development phases,” summarizes Program Director Markus Tuomi.