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Fundamentals of Service Design

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Fundamentals of Service Design training guides you to the principles, tools and techniques needed in service design programs. During the day we will try out the planning process from start to end. This mixture of training and workshop gives you time to experience and try out service design tools in practise.

When you order the training to your own group, you can choose the product or service, you design during the day. This workshop is a great starting point for designing a new product or service, or redesigning an existing one.

Content

  • What is service design?
    • Terms and principles
    • Customer Journey
    • Service Process
    • Double diamond: research, analysis, ideation, testing and solution
    • Design Sprint
  • Experience: User Survey and Empathy Mapping
  • Experience: Value Proposition
  • Experience: Ideation
  • Experience: Service Blueprint
  • What did we learn today?

Why to participate?

Experience and learn service design tools, which will help you built customer centric products. You learn to utilise the techniques in your daily work, and to enhance the ideation around the product.

Who will benefit from the training? 

Product Owners, Product Managers, Development Managers, Project Managers and other product and service oriented people who wish to become more customer centric.

No prerequisites.

Training method

We want you to really experience service design. This is why we have less lecture and more exercises where we try out the techniques.

When ordering the training for your own group it is also possible to have two 3,5 hour modules instead of a full day. Training can be done in classroom or remotely.

Trainers

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