Säästöpankki: Taskmill Supporting a Major Core Banking Transformation

Säästöpankki is undertaking a major core banking transformation to modernise its technology environment and customer experience. Taskmill supports the programme in critical roles across quality assurance, programme operations, and business and IT development.

In 2023, the Säästöpankki Group launched the most extensive business development initiative in its 200-year history. At its heart is a major core banking transformation designed to help the bank respond faster to evolving customer needs and seamlessly combine personal and digital service experiences. The initiative is also a broader business transformation with an impact on both customer and employee experiences.

Taskmill in Critical Expert Roles

Taskmill is a trusted financial services partner with extensive experience in complex core banking transformations and a deep understanding of banking operations. Säästöpankki’s multi-vendor programme required experienced professionals in several key roles. Their responsibility was to represent the bank’s strategic interests and drive different workstreams forward.

“Taskmill’s experts have been central to this transformation, representing both IT and business perspectives while keeping strategic goals in focus. In addition, Taskmill has led quality assurance and ensured smooth operations within the program office. They were also able to quickly assemble a skilled QA team to handle critical testing peaks exactly when it was needed most,” says Markus Tuomi, Program Director at Säästöpankki.

Flexible Support Reflected in Customer Satisfaction

Taskmill’s work is driven by an uncompromising customer-first approach. In every engagement, the goal is to exceed expectations, even when the situation is very challenging.

“For us, it’s essential that the client can trust everything will be handled with top-notch professionalism and in their best interest. In the latest customer satisfaction survey for Säästöpankki, the score was 9.7/10. I’m extremely proud of how our experts have delivered on this promise. Our principles include taking full responsibility for our team and responding quickly to changing needs,” says Elina Kervinen, CEO of Taskmill.

Strengthening Requirements Engineering Skills

Taskmill not only helps clients deliver complex programmes but also strengthens their capabilities during times of change. For Säästöpankki’s staff, Taskmill has organized training sessions and workshops to develop, among other things, high-quality requirements engineering skills.

“We always tailor our training to the client’s needs. When a major program kicks off, requirements definition is often one of the most critical areas. In the workshops we ran for Säästöpankki, we produced concrete, high-quality specifications ready for the implementation teams,” explains Rasmus Ståhle, Organizational Coach at Taskmill.

Continuing the Partnership Through the Next Phases

The first production release is already live, with further functionality being introduced in phases. Taskmill’s experts continue to complement Säästöpankki’s internal programme organisation in several roles. Their responsibilities have also evolved as the programme’s needs have changed.

“In a program of this scale, it’s exceptional to stay very well on track with our goals. New functionalities that genuinely benefit customers are already in production. Taskmill’s experts have integrated seamlessly into our team and responded quickly to changing needs. The collaboration has been smooth, providing an excellent foundation for the next development phases,” summarizes Program Director Markus Tuomi.